Complete Refund Guidelines
Refund Eligibility Criteria
At josarentomiq, we believe in transparency and fairness when it comes to refunds. Our refund policy is designed to protect both our customers and our business while ensuring you receive the value you expect from our financial education services.
Course Refunds
Full refunds available within 14 days of purchase if less than 25% of course content has been accessed. After this period, partial refunds may be considered based on individual circumstances.
Consultation Services
Refunds for consultation services must be requested at least 48 hours before the scheduled session. Same-day cancellations are subject to a 50% processing fee.
Digital Resources
Digital downloads and resources are refundable within 7 days of purchase, provided the materials have not been downloaded or accessed more than twice.
Subscription Services
Monthly subscriptions can be cancelled at any time with refunds prorated to the unused portion. Annual subscriptions offer refunds for the first 30 days after purchase.
Step-by-Step Refund Process
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:
Submit Your Request
Contact our customer service team at info@josarentomiq.com with your order details, reason for refund, and any supporting documentation. Include your full name, order number, and purchase date.
Initial Review (1-2 Business Days)
Our team reviews your request against our eligibility criteria. We'll verify your purchase details and assess your request based on our policy guidelines. You'll receive an acknowledgment email within 24 hours.
Decision & Notification (3-5 Business Days)
We'll notify you via email of our decision. If approved, we'll explain the refund amount and processing timeline. If additional information is needed, we'll contact you directly.
Payment Processing (5-10 Business Days)
Approved refunds are processed back to your original payment method. Credit cards typically see refunds within 3-5 business days, while bank transfers may take 7-10 business days to appear.
Important Refund Considerations
Please note that processing fees charged by payment providers (typically 2.9% +
Refund Policy
Understanding your rights and our commitment to fair refund procedures at josarentomiq
Complete Refund Guidelines
Refund Eligibility Criteria
At josarentomiq, we believe in transparency and fairness when it comes to refunds. Our refund policy is designed to protect both our customers and our business while ensuring you receive the value you expect from our financial education services.
Course Refunds
Full refunds available within 14 days of purchase if less than 25% of course content has been accessed. After this period, partial refunds may be considered based on individual circumstances.
Consultation Services
Refunds for consultation services must be requested at least 48 hours before the scheduled session. Same-day cancellations are subject to a 50% processing fee.
Digital Resources
Digital downloads and resources are refundable within 7 days of purchase, provided the materials have not been downloaded or accessed more than twice.
Subscription Services
Monthly subscriptions can be cancelled at any time with refunds prorated to the unused portion. Annual subscriptions offer refunds for the first 30 days after purchase.
Step-by-Step Refund Process
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:
Submit Your Request
Contact our customer service team at info@josarentomiq.com with your order details, reason for refund, and any supporting documentation. Include your full name, order number, and purchase date.
Initial Review (1-2 Business Days)
Our team reviews your request against our eligibility criteria. We'll verify your purchase details and assess your request based on our policy guidelines. You'll receive an acknowledgment email within 24 hours.
Decision & Notification (3-5 Business Days)
We'll notify you via email of our decision. If approved, we'll explain the refund amount and processing timeline. If additional information is needed, we'll contact you directly.
Payment Processing (5-10 Business Days)
Approved refunds are processed back to your original payment method. Credit cards typically see refunds within 3-5 business days, while bank transfers may take 7-10 business days to appear.
Important Refund Considerations
Please note that processing fees charged by payment providers (typically 2.9% + $0.30 per transaction) are non-refundable. Additionally, any promotional discounts or bonus materials received with your original purchase may affect your refund amount.
Special Circumstances
We understand that unique situations may arise that don't fit our standard refund criteria. In cases of serious illness, family emergencies, or other extenuating circumstances, we encourage you to reach out to our team directly.
Each special circumstance request is reviewed individually by our customer success team. We may request documentation to support your request, and while we can't guarantee approval, we're committed to finding fair solutions whenever possible.
For customers experiencing financial hardship, we also offer payment plan modifications and temporary account suspensions as alternatives to full refunds. Sometimes these options better serve both your needs and your long-term learning goals.
Payment Method Considerations
The speed and method of your refund depends on how you originally paid for our services. Credit card refunds are typically the fastest, appearing on your statement within 3-5 business days of processing.
PayPal refunds are processed immediately on our end but may take 1-3 business days to appear in your PayPal account. Bank transfer refunds require additional verification steps and typically take 7-10 business days to complete.
For international customers, currency conversion rates applied during the refund may differ slightly from the original purchase due to market fluctuations. Any difference in exchange rates is handled by your bank or payment provider, not by josarentomiq.
Need Help with a Refund?
Our customer success team is here to help you through the refund process. Whether you have questions about eligibility or need assistance with your request, we're committed to providing clear, helpful support.
Contact Our Support TeamSpecial Circumstances
We understand that unique situations may arise that don't fit our standard refund criteria. In cases of serious illness, family emergencies, or other extenuating circumstances, we encourage you to reach out to our team directly.
Each special circumstance request is reviewed individually by our customer success team. We may request documentation to support your request, and while we can't guarantee approval, we're committed to finding fair solutions whenever possible.
For customers experiencing financial hardship, we also offer payment plan modifications and temporary account suspensions as alternatives to full refunds. Sometimes these options better serve both your needs and your long-term learning goals.
Payment Method Considerations
The speed and method of your refund depends on how you originally paid for our services. Credit card refunds are typically the fastest, appearing on your statement within 3-5 business days of processing.
PayPal refunds are processed immediately on our end but may take 1-3 business days to appear in your PayPal account. Bank transfer refunds require additional verification steps and typically take 7-10 business days to complete.
For international customers, currency conversion rates applied during the refund may differ slightly from the original purchase due to market fluctuations. Any difference in exchange rates is handled by your bank or payment provider, not by josarentomiq.